Productised offer · P2.A

Workforce Agent Sprint

12 weeks · $200–300K fixed fee · Production-grade ServiceNow agentic AI

For CIOs and CHROs deploying agentic workforce automation in ServiceNow. You run ServiceNow at the platform tier — ITSM, HR Service Delivery, or Customer Service Management. You're considering Now Assist, evaluating Moveworks, or weighing both against an internal build. The decision needs to land in the next 90–180 days, and you need someone independent who's deployed both at superfund scale.

The trigger

Moveworks renewal cycle. Now Assist licence available and not yet activated. Service desk volume creating organisational pain. CHRO mandate for HR self-service modernisation. Cost-pressure on operations headcount.

In the SOW

What we deliver, week by week.

Week 1–2Service desk telemetry analysis. Deflection-rate baseline, volume by intent, agent escalation patterns.
Week 3–5Workforce agent design. Intent taxonomy, knowledge base curation, integration design with existing systems.
Week 6–9Agent build. Production-grade in your ServiceNow tenant. Moveworks or Now Assist (we'll tell you which fits — see the AI Strategy + Vendor Validation offer if you want that question answered formally).
Week 10–11Pilot deployment. Pilot deployment to a defined user cohort. Measured against pre-engagement deflection baseline.
Week 12Production deployment. Production rollout, adoption telemetry confirmed, managed-service handover defined.

Three measured outcomes

What we're contractually accountable for.

Final 30% milestone payment is contingent on these outcomes being verified. If the SOW outcome is not delivered against the verification methodology, you choose between a no-cost extension to remedy or hold-back forfeit.

Outcome 1Production-deployed workforce agent in HR or IT service domain, in your tenant.

Outcome 2Measured deflection rate of target % against pre-engagement baseline, verified at week 12.

Outcome 3Adoption metrics ≥ target % of in-scope user population, measured in platform telemetry.

Commercial terms

Fixed fee. Outcomes in the SOW.

Fee & payment

$200–300K fixed fee. Milestone payments structured 40 / 30 / 30. Final 30% contingent on verified deflection rate at week 12, measured by your service desk operations director using existing platform telemetry.

Year-2 managed service

Optional continuation. $150–400K per year, scoped separately. Not bundled into the initial engagement — your decision after week 12.

Reference

Done before. Referenceable.

Rest Super engaged our founder for board-level AI strategy plus independent Moveworks validation. The validation methodology is the same one used in the front end of Workforce Agent Sprint engagements.

Read the Rest Super case study →

Adjacent offers

Not quite the right fit? Look at these.

Workforce Agents Workforce Agent Programme Need a multi-function rollout? Sixteen to twenty weeks across HR, IT, and one additional function in a single engagement. → AI Strategy AI Strategy + Vendor Validation Need vendor validation before committing to platform? Eight weeks of board-grade strategy plus independent vendor due diligence. →

Either way

The conversation usually starts the same way.

The Index is the lower-friction yes — fifteen minutes, vendor-neutral, useful even if we never speak. The 30-minute call is the higher-intent yes for buyers who already know what they're solving for.

See the AI Readiness Index → Book a 30-min call with Simran → See the six offers →