Productised AI engagements for ServiceNow, AWS, and Microsoft customers. Fixed fee. Named outcomes in the SOW. Milestone payments at 40/30/30 — final 30% contingent on outcome verification.
We assess what's already in your platform, hand you a 90-day agentic AI roadmap your CFO will sign off on, and tell you which of the next five offers — if any — is the right one.
Mid-market enterprises (1,000–10,000 employees) running ServiceNow, AWS, or Microsoft who want a structured AI roadmap before committing budget. Particularly fit for organisations that have run two or more AI pilots that didn't path to production — the readiness gap is typically platform activation or data foundation, not strategy.
Usually one of three: a CIO who's been asked by the board for "an AI strategy" with a 60-day deadline; a CFO who's seen the renewal cost on Now Assist or Copilot E5 and wants to know what's actually being used; or a head of a function (HR, IT, customer service) who's read about ticket deflection and wants to know whether it's real for their estate.
If the readiness assessment doesn't surface findings the customer considers materially actionable, the final 30% milestone payment is held back pending discussion. Our SOW says so explicitly.
Everything in the AI Readiness Sprint, plus a production-pathed pilot in your existing platform. Not a demo. Not a sandbox. A working capability your team can keep operating after we leave.
Customers who want the readiness assessment but already know they're going to need a pilot to convince internal stakeholders. The pilot is scoped tightly so the engagement still finishes in ten weeks — typically one use case, one platform, one function.
"We need to show the board something working, not just a strategy deck." Or: "We can't fund a full programme until we see one capability in production." Both lead to the same answer: a pilot scoped to ship in eight weeks of build time, with two weeks for the readiness assessment that frames it.
If the pilot doesn't reach observable-working state by week eight, the final milestone payment is renegotiated. The risk lives with us, not you.
Production-grade agentic AI in ServiceNow for HR or IT service automation. Measured ticket deflection in the SOW. Final 30% payment tied to deflection target.
ServiceNow customers with Now Assist licensing (or who can activate it) running HR Service Delivery or IT Service Management at meaningful volume — typically 10,000+ tickets per quarter in scope. The deflection economics need ticket volume to make sense — below this threshold, the AI Readiness Sprint is a better starting point.
Final 30% payment tied to deflection target — measured by ServiceNow telemetry, not self-reported. If we miss the lower bound, we hold back.
End-to-end agentic workforce deployment across HR, IT, and one additional function in a single engagement. Largest engagement we sell. The economics work because we sequence, not because we discount.
Enterprise customers with mature ServiceNow estates (HRSD + ITSM, plus a third module like CSM or FSM) who want all three agentic AI deployments handled in a single coordinated engagement. The third function is typically Customer Service Management, Field Service, or Strategic Portfolio Management.
At this engagement size the risk-remedy structure is more rigorous — independent third-party measurement of deflection at week 20, milestone gate at week 12 with right-of-termination if leading indicators don't track.
A board-grade AI strategy for APRA-regulated FinServ and adjacent buyers. Six weeks, not six months. Vendor-neutral. Survives panel scrutiny.
APRA-regulated FinServ, adjacent regulated industries (super, insurance, health, utilities), or large mutuals with board-level AI strategy mandates. The buyer is usually a CRO, COO, or CFO with a regulator-driven deadline, not a CIO with a technology question.
If the board paper doesn't pass internal Risk Committee review on first read, we work the iteration into the original fee. Up to two rounds. The risk of "regulator-grade" lives with us.
Everything in the AI Strategy Sprint, plus an independent vendor validation. We tell you whether to buy, build, or partner — with no vendor incentive of our own. The honest answer to a question most consultancies won't answer honestly.
Customers in active vendor evaluation cycles — typically post-RFI, pre-RFP — who want a vendor-neutral structured assessment of their shortlist. Especially relevant when the shortlist includes both platform-vendor offerings (ServiceNow Now Assist, AWS Bedrock, Microsoft Copilot) and specialist independents (Moveworks, Glean, etc.).
We carry no platform-vendor revenue at the validation stage. If a vendor we recommended at the validation stage ever pays us a referral fee for that customer, we refund the engagement fee. The independence claim has teeth.
Fifteen minutes will tell you which of these six is fit. Or whether none of them are — in which case we'll point you somewhere better suited.